Our Policies

CANCELLATION POLICY

1.  CLASSES

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  • Early cancellation (up to 6 hours before the start of class), is allowed with no penalties. This allows waitlisted students to be contacted and invited to the class. Your class will be credited to your account to use next time, but payments are not refundable.

  • Late Cancellation (within 6 hours of the start of the booked class) or a ‘No Show’ (failure to turn up for a class at all) will incur deduction of the class from your pass. For contracted members and unlimited passes, late cancellation will incur a charge of £5. This will be charged to the card that your payment was taken from.

  • Please remember that you must go to our online booking system and remove yourself from the class list if you cannot attend a class.

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2.  CONTRACTED MEMBERSHIP

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  • Membership automated Payments remain payable weather or not the client uses the studio's facilities. Automated Payments are not refundable. You can end your membership at the end of your first 12 months Minimum Subscription Period, by giving us at least one calendar month's notice to cancel in writing. The notice period will begin from the first of the month after we have received your cancellation notice in writing.

  • Pre-paid Annual fees are not refundable.

  • Full T&C's of membership are available on request by emailing moonchildholistichealing@gmail.com

 

3.  WORKSHOPS AND COURSES
 

  • You may cancel a booking for a course or workshop by giving us at least 14 days notice before the start date. A refund, less £5 admin fee will be returned to your account to use for future bookings, but payments are not refundable.

  • If you wish to cancel within 14 days of the course start date or workshop date, there will be no refund unless there is a waiting list for the event and we can transfer your booking to another participant. The £5 admin fee will be payable if we succeed in transferring your booking to someone else.

  • You may transfer your booking to someone else, but we ask that you let us know so that the substitute's name appears on the sign-in lists. Please do this by e-mailing moonchildholistichealing@gmail.com

  • We reserve the right to cancel a course or workshop in the event of exceptional circumstances that means we are unable to offer the event as advertised or if there are insufficient numbers booked into the event for it to be commercially viable. Should this happen you will be given a full refund of fees you have paid.

 

4.  TREATMENTS AND THERAPIES

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  • We operate a strict 24 hours cancellation policy on behalf of our therapists.  If you need to cancel or postpone an appointment, please call reception on 07834 709 939 or e-mail us on moonchildholistichealing@gmail.com

  • If you miss an appointment or cancel it with less than 24 hours notice, you will be charged the full appointment fee.

  • If you cancel an appointment with more than 24 hours notice, a credit will be added to your account to be used for future bookings, but payments are not refundable. 

  • We reserve the right to refuse bookings without payment in advance if a customer has a history of cancelling appointments.

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5.  PRIVATE STUDIO HIRE

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  • If you wish to cancel Studio Hire bookings you must give us 14 days or more notice of cancellation before the booked date, please note payments are not refundable, instead you will get a credit towards a future booking or anything else at Breeze.

  • If you wish to cancel Studio Hire bookings within 14 days of the booked date there will be no refund.

  • Date/time changes and amendments will incur a £10 admin fee.